Radisson Blu Aqua Lodge, Chicago, deploys IRIS cellular ordering to develop F&B income and enhance workers retention

Radisson Blu Aqua Lodge, Chicago, deploys IRIS cellular ordering to develop F&B income and enhance workers retention

Radisson Blu Aqua Lodge, Chicago, deploys IRIS cellular ordering to develop F&B income and enhance workers retention
Photographs by IRIS

IRIS, a worldwide market chief in cellular F&B ordering, visitor listing and concierge options for lodges and eating places, has been chosen by Radisson Blu Aqua Hotel, Chicago, to optimise and develop their F&B operations with cellular ordering.

The long-lasting four-star lodge in downtown Chicago is fashionable with leisure and enterprise travellers alike and situated within the fashionable Aqua constructing providing 334 visitor rooms, on-site eating, and a rooftop pool.

The IRIS mobile ordering app will allow the lodge to develop their attain and provide F&B digital eating to all lodge company, along with residents residing within the residences above. Beforehand, workers have been challenged with manually taking orders, and company needed to bodily go the entrance desk to position their order and wait. Now, company can order on-line from their very own system and these orders go straight to the kitchen, thereby boosting turnaround occasions, decreasing workers processes and bettering buyer deliveries.

The combination with FreedomPay additionally allows company to pay on-line minimising misplaced income and decreasing the workload for workers.

Cyrille Pawelko, Director of Meals & Beverage from Radisson Blu Aqua Lodge, Chicago, commented, “With 334 bedrooms, 262 condos and 479 residences within the Aqua Tower, we needed to maximise the potential from our F&B operations and drive income progress. IRIS cellular ordering empowers us to enhance processes and improve our service with a digital expertise– not just for our company however for our workers too.

Company and condominium residents can order F&B on-line for supply or choose up which frees up workers time, expedites our processes and cuts wait occasions.

Workers are extra productive, and the elevated visitor service will ship extra gratuities for waitstaff. This can present workers with extra alternatives to maximise their earnings, which in flip will assist enhance workers retention and preserve workers morale excessive.

Subsequent up, we’d like to supply cellular ordering at our rooftop pool and prolong a pick-up service to individuals working within the workplaces close by. As a scalable answer, the probabilities are limitless.”

One of many standout causes for selecting IRIS was the language switching characteristic which appeals to their worldwide company that frequent the conference centre. Abroad company can order digitally in their very own language, catering to those that might really feel uncomfortable speaking in a international language.

Graham Rushin, VP Gross sales and Advertising and marketing at IRIS added, “We’re delighted to associate with Radisson Blu Aqua Lodge, who are actually providing each their company and workers an progressive digital expertise.

The combination of their branded app and direct QR code entry to digital menus means company can take pleasure in a heightened sense of consolation and comfort by ordering their F&B objects from their very own system, at their very own leisure.

Designed to spice up ancillary income and enrich the visitor keep, IRIS cellular ordering optimises workers assets and empowers the staff to be extra environment friendly with the lowered steps and automatic processes. We’re excited concerning the prospects of this partnership!”