New Hospitality Survey From Mews Unveils Future Journey Traits, Use Of Know-how

New Hospitality Survey From Mews Unveils Future Journey Traits, Use Of Know-how

New Hospitality Survey From Mews Unveils Future Journey Traits, Use Of Know-how

Is the “hush workcation” the brand new trip pattern? Almost a 3rd of People admitted they’ve labored remotely on trip with out telling their bosses.

The ballot of two,000 – break up evenly amongst vacationers and lodge employees – discovered 52% of employed People would use their trip travels as an opportunity to work remotely and 29% have carried out so with out notifying anybody at work.

Near 4 in ten (39%) defined it was just because they like what they do for work. In the meantime, others would work on trip to hit an vital work deadline that overlapped with their trip time (28%) or to avoid wasting on their PTO (26%).

And for a lot of others, touring for work opens the door to different alternatives: almost half (48%) have prolonged their work journeys into holidays at their vacation spot.

Commissioned by Mews, a hospitality cloud system, and carried out by OnePoll, the research reveals that 4 in 5 working People could be prepared to work remotely from their lodge.

Whereas working from the consolation of 1’s lodge room is the highest choice (69%), 1 / 4 of respondents mentioned they would favor to work remotely from the lodge pool or spa, and almost 25% selected a lodge bar or restaurant.

Three in 4 vacationers (74%) and lodge employees (75%) agree that People are prioritizing journey extra this yr than final.

Seventy-nine p.c are planning all their travels for the yr “as quickly as they presumably can” and estimate they’ll take a complete of 11 journeys in 2024.

Among the many journeys deliberate are three holidays and three household journeys; alongside three work journeys and two “bleisure” journeys – combining enterprise with leisure – for employed respondents.

Lodge employees are ready – they claimed visitors touring for work or bleisure are the simplest to cater to (83% and 76%, respectively). They anticipate the visitors will tip extra (39%), lengthen their keep extra ceaselessly (38%), and use lodge facilities extra (31%) within the yr forward.

Almost a 3rd of visitors acknowledged an ideal lodge would have keyless room entry (34%) and in-room good dwelling gadgets (43%) and almost one-fourth would favor cellular room entry (27%) and digital ordering (24%).

The research additionally discovered that lodge employees anticipate visitors to make use of expertise extra in 2024, with a fourth anticipating them to examine in additional ceaselessly by way of a lodge web site, app or digital kiosk in comparison with earlier years.

Greater than 40% of vacationers acknowledged they like to examine in by way of a lodge’s web site, app or digital kiosk, and almost 80% mentioned they might be prepared to remain at a lodge that had a totally automated entrance desk or self-service kiosk.

A 3rd (36%) admitted they’ve turned to AI for suggestions whereas reserving journey.

“Know-how allows our groups to collect sturdy visitor info earlier than they arrive at considered one of our areas, which empowers our customer support groups to create distinctive ‘excite and delight’ alternatives for visitors, leading to highly effective moments and lifelong reminiscences for our visitors,” commented Ryan Krukar, VP Gross sales & Advertising and marketing at Gravity Haus. “Figuring out and understanding a visitor’s wants earlier than they arrive at considered one of our areas and going above and past for visitors is essential in delivering genuine hospitality and gives further worth and luxury whereas concurrently immersing a visitor within the distinctive tradition of the vacation spot they’re visiting.”

“Anticipating visitors’ wants is an important part to offering distinctive customer support all through their keep,” mentioned Andrew Gauthier, Common Supervisor at The Incline Lodge. “By monitoring particular person attributes and preferences of recent and returning visitors, we are able to present a really curated expertise for each visitor that comes by means of our door. Know-how additionally allows us to supply a simple and environment friendly contactless and self check-in course of, so our workers can spend extra of their time interacting with visitors.”

The research additionally discovered that a big majority of lodge workers surveyed (85%) noticed locals come to their lodge to make use of the facilities, usually to get entry to the lodge pool (47%), eating places (43%), foyer (39%), health club (31%) and parking (26%).

Native facilities seem to go each methods — 79% of lodge employees mentioned visitors “all the time” or “usually” ask for native suggestions.

“Probably the most modern inns are shifting away from a room-centric imaginative and prescient of hospitality into one which embraces experiences, communities and lifelong model relationships. They provide totally different areas and facilities, from coworking to yoga courses and bike rental, paying shut consideration to what every visitor wants,” mentioned Richard Valtr, Founding father of Mews. “We like it when inns use expertise to resolve their operational ache factors and create immersive and actually outstanding visitor experiences.”


  1. Quick Wi-Fi – 70%
  2. A king-sized mattress – 55%
  3. Having a sensible TV – 54%
  4. Being close to sights – 48%
  5. An in-building restaurant – 47%
  6. A health heart/health club – 38%
  7. On-line or self-service check-in/check-out – 37%
  8. A private sizzling tub – 37%
  9. A private bathtub – 37%
  10. A spa – 36%

Survey methodology:

This random double-opt-in survey of 1,000 American vacationers and 1,000 American lodge employees was commissioned by Mews Techniques, Inc. between January 30 and February 8, 2024. It was carried out by market analysis firm OnePoll, whose workforce members are members of the Market Research Society and have company membership to the American Affiliation for Public Opinion Analysis (AAPOR) and the European Society for Opinion and Advertising and marketing Analysis (ESOMAR).