IRIS Cellular Ordering chosen by Kimpton Overland Lodge Atlanta Airport to revolutionise the room service expertise

IRIS
Photographs by IRIS

IRIS, a worldwide market chief in digital F&B ordering, visitor listing and concierge options for motels and eating places, has been chosen by Kimpton Overland Hotel Atlanta Airport, to raise its room service operations with cellular eating, providing visitors a extra handy and expedited F&B ordering expertise.

The smooth and trendy lodge, which is a part of IHG Hotels and Resorts and positioned subsequent to Atlanta Worldwide Airport and the Porsche Driving Expertise, boasts 214 visitor rooms, together with 18 govt suites, 9 track-view suites and one presidential suite.

Kimpton Overland Lodge recognised the evolving wants of their visitors (primarily enterprise and company travellers) in search of consolation and comfort after a protracted day. As such, the lodge carried out IRIS Mobile Ordering to streamline its room service course of, drive F&B income, and supply a sooner and extra environment friendly digital ordering answer so visitors might take pleasure in eating within the consolation of their rooms.

“We’re thrilled to collaborate with IRIS to raise our visitors’ eating expertise with cellular ordering,” stated Kerry Ringham, Basic Supervisor at Kimpton Overland Lodge Atlanta Airport. “As a lodge located in a bustling journey hub, it’s crucial for us to supply progressive and handy options that save our visitor’s time and allow us to spice up order volumes and F&B visitor spend. IRIS offers us with the right platform to reinforce our room service operations, improve income and exceed visitor expectations.

We’re excited to look at it develop, particularly after we leverage this service at our Rooftop bar when the climate improves to counterpoint the visitor keep additional.”

The mixing of IRIS cellular ordering permits visitors to simply and swiftly place F&B orders immediately from their rooms, eliminating the necessity to bodily go to the restaurant or name the entrance desk. By merely accessing the digital menus through prominently positioned QR codes of their rooms, on flyers, tabletops, and on the entrance desk, visitors can effortlessly browse and choose their desired gadgets. Moreover, the platform permits visitors to schedule their orders for supply at their most popular time, providing unparalleled flexibility and comfort.

“Our partnership with Kimpton Overland Lodge Atlanta Airport underscores our dedication to revolutionising the hospitality trade via progressive know-how,” stated Graham Rushin, VP Gross sales and Advertising at IRIS. “By leveraging our platform, the lodge shouldn’t be solely enhancing visitor satisfaction but additionally driving operational efficiencies and growing income streams.”

Since implementing IRIS Cellular Eating, Kimpton Overland Lodge has witnessed a surge in room service orders and a notable improve in common visitor spend. The seamless integration of digital ordering has not solely expedited the ordering course of however has additionally improved order accuracy, leading to heightened visitor satisfaction and loyalty.

For extra details about the IRIS platform or to request a demo, please go to https://www.iris.net/demo.  For extra details about Kimpton Overland Lodge Atlanta Airport, please go to https://www.kimptonoverlandhotel.com/.