Exceeding visitor expectations by designing a singular keep

Karen Stephens: Howdy and welcome everybody to the Resort Second podcast. I’m your host, Karen Stephens. Each week on this podcast we speak to trade specialists concerning the developments and goings on throughout the hospitality trade, and I’m very excited to be joined at the moment by Zach Schwartz, who’s the CEO of YAYS.

Welcome, Zach.

Zachary Schwartz: Thanks for having me Karen. Good to be right here.

Karen Stephens: Completely. You already know, I’m actually excited to have you ever on the present as a result of we converse to numerous hoteliers and distributors within the house, however you actually are in a class of your personal, which is so cool. So, um, YAYS offers with aparthotels. So, that’s a service division play, and I’m very excited to dig in on that mannequin and the visitor expertise. And, um, it’s a, it’s a bit bit totally different than different issues we see on the market, so it’s actually thrilling to have you ever on the present.

Zachary Schwartz: Yeah, positively. It’s a scorching house in the meanwhile and we use these two phrases interchangeably aparthotel and repair departments with a couple of nuances, which we are able to get into, uh, in a while. However, uh, yeah, pleasure to, to share my expertise within the house.

Karen Stephens: Wonderful. Okay, so let’s get began with a couple of questions I ask all of my visitors.

I’ve received 5 questions simply to heat us up, and provides us a bit bit extra of an thought about who you’re. So query primary, when did you begin work within the hospitality trade, and do you bear in mind your first day on the job?

Zachary Schwartz: Yeah, completely. I suppose, um, I used to be 15. I used to be, uh, working in a full-service Marriott as a busboy.

Um, it was, uh, a Marriott Resort with a very talked-about restaurant in suburban Massachusetts. And the primary day actually stood out to me, I suppose, due to, uh, the solid of characters that I met. Um, , my new coworkers. Um, they have been of all ages, from all walks of life. Um, but it surely was clear and proven by way of that they shared a standard ardour to serve, uh, which I’m positive was instilled by way of that well-known Marriott, uh, hospitality service tradition. And so, , on that first day, the, the parable and all of the issues I’d heard concerning the firm, um, , grew to become a actuality. And it actually began my private, uh, love affair with, with the trade.

Karen Stephens: That’s nice. Yeah, Marriott, they’re famend for his or her coaching program, so.

Zachary Schwartz: Certainly. It exists. I can, I can attest to that.

Karen Stephens: It’s a giant guide I heard.

Alright, so the second query. What has been essentially the most uplifting second in your profession up to now?

Zachary Schwartz: I suppose, um, alongside those self same veins, and it got here in a while, a pair years later, uh, I don’t assume I used to be 15 when it occurred, however, uh, perhaps in my early twenties and I had the chance to, to fulfill Mr. Marriott himself. Um, it was, uh, actually an uplifting expertise to see the massive, the massive boss. Um, a man that cared sufficient to, to come back round and go to all of his properties, and to fulfill the groups that, that ran these properties, um, and represented the corporate. In truth, on the day of his go to, the managing director of our property was, was sick. And so, I had the chance to, to steer the tour, um, once more, I believe it was 20, 22 years previous and I used to be main Mr. Marriott across the property. And, um, what actually got here by way of was the truth that, um, he didn’t deal with me any in a different way than he would’ve the, the managing director. And so, that feeling of respect is one thing that, that stood with me for a very long time.

Karen Stephens: That’s cool Mr. Marriott. I find it irresistible. Uh, alright, quantity three. What’s the most hanging expertise up to now for you personally, when it comes to a meals expertise, a vacation, a keep someplace? So what’s, I suppose, the most effective trip or meals expertise?

Zachary Schwartz: Yeah. So past my day job, I suppose within the, the service division house, I, I’m personally, uh, a giant fan of the, the kind of the old-fashioned unbiased inns, the Main Motels of the World, um, and kind of their dedication, uh, to, to remaining particular and distinctive, uh, and creating these, these actually wow, wow moments.

Um, and so I used to be lucky sufficient to remain in one in every of these unbiased, uh, Main Motels, um, on a latest ski vacation in Italy. I believe it was, uh, simply earlier than the pandemic a couple of years in the past now. Um, and, uh, to get up on the, on the, on the primary morning and to listen to that my skis in a single day had been introduced up the mountain and we’re sitting in a, a warming locker, um, on the, on the base lodge, um, was a second that, uh, in all probability make me a lifetime buyer. Um, and that ski butler service will not be one thing I’ve, I’ve seen numerous locations, so it was, uh, it was fairly, um, fairly distinctive and particular. And simply reaffirms that there are such a lot of experiences, um, that, that, that individuals can have, uh, and persons are searching for experiences an increasing number of as they journey.

Karen Stephens: Yeah we actually assume, , whenever you speak about loyalty, you’re speaking about, you’re speaking about visitor expertise. You’re speaking about having an incredible keep and one thing that sticks with you perpetually. And I believe you stated it proper there.

You’re gonna, you’re buyer for all times, uh, due to going the additional mile. Additionally, shout out to Main Motels of the World. It’s a Revinate buyer, so yay. Yay for unbiased inns.

Zachary Schwartz: Began my profession with them. And I, I nonetheless journey, once I journey. I at all times attempt to keep at Main wherever I’m going. So, um, good to listen to that they’re a buyer as nicely.

Karen Stephens: Effectively, yeah. Lovely, stunning inns. Okay, subsequent query. Have you ever met any celebrities whilst you have been within the trenches? Aside from Mr. Marriott, after all. Some other celebrities that come to thoughts?

Zachary Schwartz: Yeah, a couple of. And I believe when you work in, in operations, it’s, it’s one of many issues that, that, that does occur.

Um, I recall assembly a well-known golfer. That was in all probability essentially the most thrilling factor for me. Um, , the, the challenges whenever you’re in, within the trenches as you name it, um, , you’re centered on delivering the service and the, the visitor expertise that’s, that the expectation is there for. And, and so you may’t actually ask for, for golf ideas as a lot as I, I need to do this.

Um, however, however it’s, however it’s a perk of the trade. Um, there’s wonderful folks. Some, , extra fascinating and, and prepared to interact than others. And never at all times essentially the most fascinating ones should not at all times the, the celebrities, however the those that, , need to have that dialog and need, need to open up and take suggestions or, uh, have strategies about issues that, that they will do, locations to go to, um, particularly if it’s, it’s in a metropolis that nicely.

Um, , I’ve been company for the final 15 years, so I don’t, I don’t get to try this as usually anymore, however, um, actually recall some nice celeb moments from early in my profession.

Karen Stephens: That’s nice. Okay, final query. Who’re the ladies at work you’ve gotten been most impressed by?

Zachary Schwartz: My first two bosses. And it actually had nothing, nothing to do with gender, however extra about their, , dedication, uh, and expertise for the job.

Um, one was an incredible strategist and sat on the chief committee of the corporate that I used to be working for, and recall that, uh, at an early, at an early age, once more, in my, in my twenties, um, they, she introduced me to, uh, each board assembly. Uh, as a child, straight outta out of school, I assumed that was actually cool to have that religion in, in me. Uh, and I’ll always remember it. And the opposite was a number one marketeer. Um, and , I’ve spent my profession modeling, um, , the issues that they did each in technique and, and advertising and marketing. Um, so I’ve numerous respect, uh, for each of my first two bosses who have been feminine.

Karen Stephens: Each ladies and thanks for saying, didn’t actually, their skillset had nothing to do with them being ladies. Nevertheless it’s fantastic that, , they have been inspirational as leaders That’s proper.

That’s nice. Okay. Effectively, you’ve hit in your background a bit bit. You already know, you began in hospitality, and I additionally perceive you, you studied hospitality administration at Cornell, uh, earlier than you form of shifted. So that you, you actually have come up by way of the ranks, um, in, in conventional hospitality. So take me by way of the way it form of transitioned to the place you’re in now and the house that you simply’re in now.

Zachary Schwartz: Yeah, positive. No, I, I nonetheless think about myself a hospitality man, though I spent, um, numerous effort and time, uh, and, and profession, uh, strikes that, that transitioned me extra to the, the true property aspect of the enterprise. However, um, , I began off, um, with the resort administration program, which was, , gaining the basics of, um, , of enterprise, however with hospitality because the mannequin. Um, so enterprise ideas inside a very nice trade. That’s what I preferred about this system. After which began on the model aspect of the enterprise and determined that, um, finally I needed to finish up in actual property, um, shopping for and promoting inns, which I ultimately did. So first began off by transferring into consulting and studying, , fundamentals round feasibility and valuation, that are the, , ideas behind the true property aspect.

Then, a grasp’s in actual property, which I did again, again within the US and, uh, Johns Hopkins. After which transferring into, um, the non-public fairness world and into acquisitions for inns, uh, portfolios and single property in addition to, um, , mortgage portfolios again, backed by inns. After which kind of with that non-public fairness expertise was capable of kind of, um, transition right into a portfolio non-public fairness backed portfolio firm which is the place I’m now. And kind of lead the, the platform when it comes to what we’re making an attempt to do for, um, uh, the model that now we have, which is the service division idea. Uh, the place now we have, uh, 16 properties presently, uh, throughout 4, uh, 4 cities and three totally different nations, uh, right here in Europe. So Benelux, Belgium, the Netherlands, and France are the nations the place we, the place we function the idea, and to actually create an working platform, um, along with actual property companions. So we’re asset-light. We don’t personal the true property. Um, however we’re constructing an working platform, and have a protracted observe document. The corporate’s been round since 2008. Um, and so we’ve grown organically over time and we’re trying to turbocharge that, that progress story now, by increasing into a number of new markets.

We’ll be opening in Spain and Germany coming quickly. So some thrilling, um, kind of progress plans for the corporate, however that, that’s kind of the, the lengthy and in need of the transition from resort man to actual property man to service division man.

Karen Stephens: Yeah. That’s nice. So inform us a bit bit extra, it’s, it’s a captivating idea.

So inform us a bit bit extra about, , the visitor expertise for that form of, I do know that there’s the, the true property aspect, and the asset administration aspect. So what about, what’s your visitor combine? Who’s staying in these residences? What’s cool about them? What’s the enchantment for the shopper?

Zachary Schwartz: Anybody that desires a neighborhood expertise and, and that’s why we, we actually love the, the idea of aparthotel and repair departments as a result of it lets anyone stay like a neighborhood would.

So that you’re, you’re moving into not a standard resort room, however actually an condominium with all of these residence comforts that you’d count on when you have been dwelling in that metropolis. After which by way of, uh, our insiders, that are, , our onsite workers, have been capable of facilitate experiences within the neighborhood. And so relatively than getting, uh, a standard resort expertise, you’re getting an expertise as when you have been dwelling within the metropolis.

And that offers our clients numerous flexibility, um, to stick with us for a short while, for an evening or two, um, or for a for much longer interval, uh, as a few of our relocation enterprise does, as a few of our corporates do. I imply, these are residences which are absolutely geared up. They’re spacious and so they’re snug. And so when you needed to stick with us for 3 months or 6 months, which is, , a pattern, uh, with folks’s capability to, to work from wherever, um, that’s numerous the purchasers that we’re seeing.

Uh, so a mixture of lengthy keep relocation, enterprise, project-based company enterprise, after which the leisure, um, buyer actually loves the idea. If you concentrate on touring with youngsters or touring in a gaggle, the flexibility to have an condominium, uh, which now we have studio 1 and a couple of bed room residences, the flexibility to, to remain in a bigger condominium with separate bedrooms, uh, fosters that journey collectively idea that we speak rather a lot about as a corporation. The place, um, folks would relatively keep collectively in a single condominium than to lease 2 separate resort rooms simply by instance.

Karen Stephens: Proper, proper. You already know, it’s so humorous when the pandemic hit, and we went utterly distant. We had plenty of folks on our crew, engineers and gross sales guys who would really like, take off and go to Mexico for, , or San Diego and so they’d lease an condominium. They do precisely what you’re speaking about. Hire an condominium, uh, and all work collectively there. As a result of, , , and naturally they have been cautious. It was Covid. However, um, so it was, it’s fascinating. Um, I’m questioning the way you fared throughout the pandemic. I do know that you simply’ve been, , 2015 right, for YAYS itself. How did you fare throughout the pandemic in comparison with the remainder of the hospitality trade due to your mannequin?

Zachary Schwartz: Effectively, I believe that pattern that you simply picked up on there Karen actually got here by way of not solely in kind of, um, uh, resort locations, but in addition in city, uh, places, like those the place we function. Amsterdam, Paris, um, folks have been, uh, prepared to nonetheless journey if they might management the setting. Yeah. And if they might work from that location. And so with an condominium, um, that’s one thing that, uh, that we’re capable of, to facilitate. Um, that work, work from wherever, idea. Keep for a brief interval. Keep for a protracted interval. And so we pivoted throughout the pandemic, transferring away from kind of that transient enterprise that we have been, um, , had a, a larger proportion of pre pandemic, and into longer keep clients that have been coming and staying with us for a couple of months. even professionals, um, that have been searching for an alternative choice to, to renting out there, and college students. And so we seemed for demand the place the demand was throughout the pandemic, and due to our condominium idea, that led us, uh, climate the storm, so to talk. And we have been capable of, I suppose, out-perform.

When you take a look at the statistics and we dig rather a lot into numbers at YAYS. When you take a look at the statistics, we have been outperforming inns by at the very least 2 occasions when it comes to the occupancy and charges that we have been attaining throughout the pandemic. After which because the demand began to come back again post-pandemic, we have been capable of shift again to the higher-rated transient enterprise that, that actually was driving the enterprise pre-pandemic.

And so the restoration has been actually robust for us with a, a 20% progress, uh, this summer season. The very best summer season we’ve had as a, as a corporation in 15 years. However 20% over the pre-pandemic stage on a same-store foundation. And so I believe it’s spectacular to see how rapidly and the way resilient this trade is, uh, and to have the ability to seize that, that demand with the flexibleness within the product is one thing that we’re actually enthusiastic about with the idea.

Karen Stephens: Yeah, no, that, that’s nice. And, and perhaps you may simply inform me from my very own information. I believe I do know the reply. However clearly with Airbnb you’ve received a bunch of various homeowners, and Airbnb’s actually only a platform that permits you to guide and, and interface with the, with the home-owner. However the home-owner is controlling the, the visitor expertise, the cleanliness, all of that. So how is, how is YAYS totally different when it comes to what the work that you simply do on your homeowners on behalf of your visitors and people sorts of issues?

Zachary Schwartz: Yeah. Put, put merely, it’s, it’s model requirements. So whenever you guide with a YAYS, you get that condominium, uh, product. However you get it alongside a set of requirements.

Um, and so now we have 2 ideas. One is the aparthotel. I discussed earlier the place now we have an onsite crew, our insiders, so that you’re welcomed. Um, and uh, and we show you how to to, to find, uh, the issues in, within the neighborhood. Uh, to create that visitor expertise and that stage of customer support such as you would have in a resort, however in an condominium context.

After which now we have, uh, our service division context, which is named By YAYS, that are, uh, extra unbiased residences the place you entry. iIt’s digital. You entry the condominium, uh, by way of a key in your cellphone, and you’ve got interplay with our crew over WhatsApp or a WhatsApp equal. Uh, and so when you want one thing throughout your keep, you may nonetheless attain us.

And so there’s that stage of service, but it surely’s not a face-to-face expertise. Um, so so these are the 2 issues that, that we, that now we have as, as, as, as. That’s how we differentiate, I suppose, our, our idea. And, uh, and so folks have a selection actually once they stick with us, if they need that have, um, extra akin to a resort or extra akin to an Airbnb.

However the fascinating factor about Airbnb is that, it’s all the things you stated Karen, but it surely’s additionally turn out to be a really highly effective distribution platform. And so we’re truly listed on Airbnb.

Karen Stephens: Yeah.

Zachary Schwartz: And when you wanna keep at a YAYS, you may guide us by way of Airbnb. We favor you guide us direct, however we’re on there alongside all of those independently owned residences. However what you get with YAYS is that kind of that model commonplace the place that, um, it’s being professionally managed. And lots of Airbnb residences are additionally professionally managed. However with YAYS, the entire idea and the, the model ethos concerning the neighborhood, our insiders. There’s a formulation there that you simply’re shopping for into and, uh, I believe lots of people, uh, will select to stick with merely for, for that motive. They need the condominium idea, however they need it with a contact of service, and so they need it with a sure stage of ordinary that’s assured.

Karen Stephens: Yeah. It simply looks like the right marriage between conventional hospitality and the Airbnb expertise. You already know, it actually…

Zachary Schwartz: We wish to assume we sit proper there within the center and, and that there’s a giant and rising base of, uh, of shoppers which are, which are searching for precisely that. And it, , the, the, this concept of aparthotel and repair division, , it’s rising in recognition. It’s, it’s a scorching sector. It’s in style with, as in style with buyers as it’s with clients. Um, however uh, it nonetheless stays very underrepresented, significantly right here in Europe. The place, , when you take a look at the entire lodging inventory throughout Europe, which each, each kind of hospitality product, however, however primarily inns. Uh, service departments solely characterize lower than, nonetheless lower than 10% of the general inventory. So we predict there’s numerous room for progress, and we predict the mannequin that now we have in cities like Amsterdam and Paris, and now Antwerp and Hague, may be replicated throughout many various markets. That’s, uh, that’s what we’re making an attempt to do.

Karen Stephens: Yeah, that’s thrilling. That simply screams large potential. If there’s solely 10% that’s been penetrated. And I believe you, I believe you’ve hit it on the pinnacle when it comes to the, the brand new pattern popping out of Covid. Individuals have been already beginning to do that, however now it’s actually with the flexibleness. I make money working from home proper now, it’s like, “oh, I might love the concept of going and dealing in Barcelona for 5 weeks or , , or Paris” or one thing.

Zachary Schwartz: No, it’s an excellent, it’s an excellent, uh, , the web has, has opened up, uh, the world. I believe for that kind of, , this idea round bleisure as nicely, which we speak rather a lot about over right here, uh, in Europe, which is that individuals will journey, uh, throughout the week for work, after which be joined by their household on the weekend. And they also’re capable of do fewer journeys, as a result of I believe that’s additionally a pattern popping out of the pandemic.

Karen Stephens: Sure.

Zachary Schwartz: Fewer journeys. Extra, extra, uh, uh, let’s name them productive journeys, with an extended size of keep, and searching for the next high quality expertise, um, relatively than, , these brief, in a single day journeys. Uh, and so the product works completely for that. As a result of, Uh, you may, you need to use it such as you would, uh, uh, uh, a workspace throughout the week, after which be joined and have the additional bed room and the additional house with the household on the weekend. So we actually prefer it for that use as nicely.

Karen Stephens: Yeah, and the consistency, I believe that that’s, that’s the a part of hospitality that I believe can generally be lacking. Uh, yeah. You already know, if that there’s a model commonplace and , “okay, I’ve already stayed in one in every of these, on this location. If I am going to a different one, I do know that it’s gonna be clear, there’s gonna be good recommendation, I’m gonna get that have.”

So I really like that. Trigger generally it’s actually, , throwing a dart in opposition to a board. So.

Zachary Schwartz: Yeah, no completely, we’re centered on all of these issues and, uh, and, and it’s what the shopper, it’s what numerous clients need. Let’s, let’s put it that means.

Karen Stephens: Yeah, completely. All proper. So we’re coming to the tip of 2022. I can’t imagine it. We’re closing in. What are you trying ahead to, uh, in 2023? How are you feeling concerning the enterprise and the prospects and trade?

Zachary Schwartz: Effectively, I joined, I joined the enterprise in March of 21, so proper within the midst of the pandemic. So final 12 months was rather a lot about, um, , uh, managing by way of the pandemic and, and constructing the platform.

So we spent numerous, um, and we had the time to do it, to, to give attention to upgrading our know-how, to investing in our product, to doing a rebranding, to bringing in some new crew members in our company places of work, um, to discovering new actual property companions. After which importantly, we spent, um, about 6 months working with our design and structure, uh, companions to revamp the idea for rollout. That means, “the place may we innovate additional?” We had an excellent start line with the idea round residences, however “how may we use, uh, house in a, differently, extra versatile? How may we create the best return on funding for actual property homeowners?” And uh, and what we got here up with was a versatile resolution with a studio uh, alongside, uh, one in every of our 1 bedrooms. That allowed us to, by way of a connecting wall, and now we have connecting doorways, uh, in, within the resort enterprise since for, for a lot of a long time. However actually a retractable wall that will create a distinct form of visitor expertise in an condominium context the place you’ve gotten a contiguous dwelling house, uh, between residences that let you work collectively, dine collectively. And to have the ability to promote that 1 bed room and that studio as a 1 bed room and studio throughout the week, however then on the weekend, uh, be capable of, to promote it as a two-bedroom, sleeping as much as 6.

With this idea and this innovation, we’re now in a position to try this. And so we’re within the means of beginning to roll that out. We have now a mockup room right here in Amsterdam that we’re capable of share with, uh, with our actual property companions who’re all in favour of working with YAYS. And actually, uh, what it’s gonna enable us to do in 2023, which is what you requested about, is begin to put this product out into the market.

And we do see it as a aggressive benefit. It’s actually a income supervisor’s dream. The concept of promoting the room as a studio or 1 bed room to corporates throughout the week after which to households and teams as a two-bedroom on the weekend is actually one thing that’s distinctive within the market. And what took a very long time was getting the design proper from a fireplace security standpoint to get it licensed additionally from an acoustic standpoint, to make sure that this wall acted like a wall ought to, and that simply because it was retractable, that it was additionally fairly seamless when it comes to, “I don’t know that I’m in a connecting, a connecting room right here, but when it’s used as a connecting room, I actually realize it as a result of, wow. How massive does an area open up into this large two-bedroom condominium?” That, uh, we predict is a promoting level that, , this concept of two-bedroom residences, we see an enormous quantity of demand, and a really low illustration even throughout the condominium.

And most of the markets the place we’re trying, there merely simply isn’t the inventory of two-bedroom residences. And any household, um, will know {that a} two-bedroom condominium is a perfect, um, , journey resolution for, , households that need to be collectively, but in addition need that separation.

Karen Stephens: Proper. Completely. And , I find it irresistible.

This is sort of a mixing of WeWork throughout the week. It’s a mixing of the WeWork. Trigger , you, you wanna go work distant. “I’m gonna go to Barcelona and work distant, however I additionally simply don’t wanna sip on myself all day lengthy.” So I really like that.

Zachary Schwartz: It’s, it’s, yeah, it’s positively gives, uh, the, the most effective of each worlds.

Karen Stephens: Yeah, that’s incredible. Wow, that’s thrilling. And the opposite factor that, that I picked up on whenever you talked about 2021, uh, , and I talked to numerous totally different folks on this podcast and it’s actually fascinating to see, , the businesses which have actually survived and thrived by way of the pandemic took that chance, as a substitute of panicking and freaking out, to innovate and determine how they have been gonna come again higher, stronger, quicker. Um, so that they invested. They invested in innovation, um, and made the leap. And now they’re poised, like YAYS is poised to actually, , take it ahead, um, in 2023, which hopefully the pattern retains going that we’re opening up and issues are good, but it surely’s thrilling.

Zachary Schwartz: We actually made the a lot of the, the downtime. And it benefited us when, , uh, this summer season got here round and we had a number of the highest occupancies we’ve ever skilled. Having the know-how, the digital options, the keyless entry, which have been all issues that we applied throughout 2021. Uh, actually paid off when it comes to, uh, , all of the issues that you simply stated about turning into extra environment friendly, extra strategic.

Um, so we used the time. Yeah, to, to, to the benefit of, uh, the corporate and, and, and the restoration that we’re now in.

Karen Stephens: That’s so thrilling. Okay. Are you able to remind everyone once more the place you’re out there at the moment after which whenever you’re, the place you’re increasing sooner or later? You stated it on the high, however I simply wanna be certain everyone is aware of the place to search out you.

Zachary Schwartz: House base is Amsterdam. We’ve been right here since, uh, with, began with 1 condominium within the Central Canal Belt in 2005. The corporate was formally fashioned in 2000. We nonetheless have our largest presence of, uh, of properties, um, right here in Amsterdam, in nice places, in enjoyable and thrilling neighborhoods in every one, barely totally different historic buildings, uh, newer buildings, um, and, uh, and so in Amsterdam, uh, you will discover us.

After which we’ve additionally opened within the Hague right here within the Netherlands. We opened, uh, very lately this 12 months, uh, with our largest property proper within the heart of Antwerp, and we’re additionally in Paris in 4 totally different places in, in Paris. And when it comes to progress markets, actually the house markets, so the Netherlands, Belgium, France, after which increasing actively into Germany, uh, the place we’re hoping to, to, uh, open, uh, a brand new property in 2023. After which, uh, into Spain.

we’re additionally opening, uh, our new property in 2023. So these are the areas the place we presently function in a number of the areas the place we’re centered on.

Karen Stephens: Okay. That’s nice. And if a traveler, if a client desires to search out you, what’s the web site?

Zachary Schwartz: Simple as yays.com. So it’s Y-A-Y-S.com.

Karen Stephens: Dot com. Nice. And what about buyers and that form of factor?

Once you, whenever you take a look at.

Zachary Schwartz: So there’s a part on the web site for growth and there’s, uh, a bunch of details about our worth proposition. Why, why, uh, an investor would work with us. After which there’s, uh, a possibility to succeed in out instantly by way of the web site, uh, to our growth crew.

Karen Stephens: Okay, there you heard it, you heard it right here people.

It’s YAYS.com. Simple peasy, and it was nice to speak to you. Zach. Thanks a lot. This has been a very enjoyable dialog. I respect the time.

Zachary Schwartz: Yeah, thanks, Karen. Had a good time. Actually enjoyable. Have an excellent afternoon. You too. Bye-Bye.