Duve introduces DuveAI to revolutionise visitor expertise

Israel: Tel Aviv-based guest experience platform Duve has introduced that it’s planning to launch its newest innovation for visitor expertise administration, DuveAI.

By leveraging OpenAI’s ChatGPT-4 capabilities, Duve says that DuveAI would be the first to revolutionise visitor communication and considerably enhance visitor expertise in a personalised and automatic approach inside the hospitality trade.

Scheduled for launch in Q2 of 2023, DuveAI is an AI-powered resolution that allows short-term rental hosts and hoteliers to work together with their friends like by no means earlier than. By combining the facility of AI with context from visitor profiles constructed inside Duve, hosts and hoteliers will be capable of ship a very new stage of personalisation and automation that’s designed to rework the trade.

For the preliminary launch, DuveAI is designed to supply 5 important parts to customers:

• Sentiment evaluation and prioritisation

In line with Duve, DuveAI will provide a “vital enchancment” to the way in which duties are managed at the moment by hosts and hoteliers. By prioritising visitor enquiries based mostly on urgency, hosts and hoteliers can get a clearer image of what’s occurring at any given time.

Sentiment evaluation will primarily assist hosts and hoteliers to get a transparent understanding of visitor wants based mostly on automated tone of voice evaluation and mixing that with enriched details about the visitor that’s already collected by Duve.

• Auto-generated visitor content material

DuveAI will generate customized content material for hosts and hoteliers to incorporate both as a part of their visitor app or for his or her upselling platform. With DuveAI, they’ll generate content material that’s personalised to their particular visitor personas and model tone, and may be generated for something from in-house suggestions or add-on companies to native suggestions and journey itineraries.

DuveAI will permit hosts and hoteliers to streamline the content material creation course of whereas delivering personalised, high-quality content material to their friends.

• Sensible auto-replies

DuveAI will permit hosts and hoteliers to rely solely on AI to reply to visitor enquiries. The answer will be capable of perceive every visitor question based mostly on info already present inside Duve, and reply to them robotically, as wanted.

By forming and sending automated responses tailor-made to every visitor profile, Duve says that DuveAI will take visitor communication to a brand new stage and “drastically cut back” response time for friends.

• Recommended tailor-made responses

For individuals who will not be but able to rely solely on AI, DuveAI will even present the choice for workers to simply use or edit prompt replies to incoming messages. These ideas will considerably cut back response occasions for lodge employees in addition to take a major load off their efforts in phrasing and manually writing out responses to every visitor message.

Once more, prompt replies might be tailor-made to every visitor in keeping with context and visitor information present in Duve.

• Message summarisation

DuveAI is about as much as assist alleviate the “overwhelming inflow” of messages from friends by robotically analysing and offering a abstract of the complete message. This permits the host to achieve a transparent understanding of the difficulty with out having to learn by means of all the message, enabling them to reply rapidly and effectively.

Duve CEO David Mezuman mentioned: “Duve’s platform is shifting in the direction of a brand new period in visitor expertise with DuveAI. Whereas some could also be involved concerning the interference of AI in hospitality, we firmly imagine that it’s the good software to rework the way in which lodge employees function and in the end interact extra and enhance visitor expertise.

“With DuveAI, we are able to transcend conventional visitor communication strategies and really perceive the wants and preferences of every visitor, delivering personalised and environment friendly companies that exceed visitor expectations. DuveAI is the way forward for visitor expertise, and we’re excited to be on the forefront of this revolution,” he added.

Duve is inviting hosts and hoteliers to affix the waitlist for the beta of DuveAI to expertise the way forward for visitor expertise options. Registration for the beta may be accomplished here.

Final June, Duve raised $10 million in Series A funding, bringing its whole funding up to now to $14 million.